Hootwin Casino Privacy Policy – How We Handle Your Personal Data in the UK
At Hootwin Casino, protecting the privacy of our players is a fundamental part of how we operate. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have under UK data protection law. We are committed to full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Whether you are a new visitor or a registered member, this page tells you everything you need to know about your privacy at Hootwin Casino.
Who We Are
Hootwin Casino is the data controller responsible for your personal information. We are licensed and regulated to offer online casino services to players in the United Kingdom. If you have any questions regarding this policy or how your data is handled, you may contact our dedicated data protection team using the contact details provided on our website.
What Personal Data We Collect
When you register an account or use our services, we may collect the following categories of personal data: your full name, date of birth, residential address, email address, phone number, payment details, and identity verification documents. We also collect technical data such as your IP address, browser type, device information, and session activity logs. This information is necessary to provide a safe, secure, and compliant gaming environment.
How We Use Your Data
We use your personal data for a range of legitimate purposes. These include verifying your identity in accordance with Know Your Customer (KYC) requirements, processing deposits and withdrawals, detecting and preventing fraud, complying with anti-money laundering obligations, and providing customer support. We may also use your data to send you relevant promotional communications, but only where you have given your consent or where we have a legitimate interest to do so.
Legal Basis for Processing
We process your personal data on several legal grounds under the UK GDPR. These include the performance of a contract with you, compliance with legal obligations, your explicit consent, and our legitimate interests in running a secure and responsible gambling operation. We do not process sensitive personal data beyond what is strictly required by law or regulation.
Data Sharing and Third Parties
Hootwin Casino may share your data with trusted third-party service providers, including payment processors, identity verification agencies, and regulatory authorities such as the UK Gambling Commission. We never sell your personal data to third parties for marketing purposes. All third-party partners are contractually required to handle your data securely and in compliance with applicable law.
Data Retention
We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, as required by UK anti-money laundering legislation. After this period, your data is securely deleted or anonymised.
Your Rights
As a UK resident, you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to data portability and the right to object to certain types of processing. To exercise any of these rights, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.
Cookies
Hootwin Casino uses cookies to enhance your browsing experience, analyse site traffic, and deliver relevant content. You can manage your cookie preferences at any time through your browser settings or our on-site cookie consent tool.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any significant updates will be communicated to you directly. We encourage you to review this page regularly to stay informed about how we protect your data.